If you originally signed up for Grosh using Facebook, you’re using the email that’s stated as the primary email in Facebook, but you actually don’t have a regular password. So, you need to request a password from the login dialog. Tap “Forgot password” and you will get a mail with instructions sent to the email stated as the primary email in Facebook.

Grosh uses the location of the user to detect when you’re at a store, to sort the shopping list correctly, and to tag the shopping trip with the correct store.
Grosh also uses the location to show nearby offers. If you’ve given Grosh permission to access your location when you’re using the app, this will work automatically. A menu item called Offers will appear in the menu and show available any local offers.
If you’re using a web browser, you have to give permission to the website to access your location. In Chrome, tap the “lock” icon left of the website address to show settings for the site. Allow access to location for the website.

If Facebook login requires you to enter code from Code Generator when it has not registered the device, app or browser as something you’ve used before for Facebook login.
Start the Facebook app, tap Menu – Settings and privacy – Code Generator. The tap the shown code to copy it into clipboard. Go back to Grosh and long press in the code field to paste the value, then continue the login and you should come into the Grosh app.

Note: If you can’t find the Code Generator in the Facebook app, try to relaunch the Facebook app. There seems to be a bug so that it does not appear every time.

Be sure to include the “ask Gro Service” phrase when speaking, or the digital assistant will think that you’re adding an item to its built-in shopping list. Note we use “Gro Service” as invocation word for our service, as Grosh Service is a bit hard for users to say and for the assistants to understand.

If the digital assistant acknowledges your request but the item does not show up on your phone’s list in Grosh, then there are three possibilities:
1. It is adding items to its own built-in shopping list
2. It is adding it to Grosh, but to a different account than the one that’s on your phone
3. It is adding it to Grosh, but a different list than the one that’s on your phone

If, when you say, “Alexa, ask Gro Service to add milk” she replies with, “Milk was added to the list. What would you like to do now?”, then she’s adding it to Grosh. If instead she replies with, “I’ve added milk to your shopping list”, then she’s adding it to her own list. Be sure to install the Grosh skill and to phrase the request properly. The same applies for Google Assistant!

To double-check that both Alexa’s Grosh skill and your phone are on the same Grosh account, follow these steps:

1. On your phone, launch Grosh, go to Settings. The screen should tell you which account you are signed in to.
2. Scroll down to Connected services and tap Adjust. Then verify that “Amazon Alexa” is one of the devices. If not, then the Grosh skill on Alexa must be signed into a different Grosh account. Remove the skill and add it again using the Alexa mobile app on your phone. Or do the same using Google Assistant.
3. Say the following to check this “Alexa, ask Gro Service which account is used” or “Ok Google, ask Gro Service which account is used”
4. On your phone, launch Grosh, and see which list you’re displaying. Then say the following to check this for the digital assistant: “Alexa, ask Gro Service which list is selected” or “Ok Google, ask Gro Service which list is selected”

As of March 2021, the following languages are supported in Grosh for Amazon Alexa: English, German, and Italian.
For Google Assistant, we support: English, Danish, Swedish, Portuguese, Russian, Italian, German.
For Apple Siri, we support: Danish, Dutch, Finnish, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish